Quality cum Trainer: Junior Executive

  • 1 to 2 Years
  • Full Time
  • Mumbai
  • As per industry standard
  • Reporting HR Contact Details
  • hr@ftv.ind.in
  • Opening - 1 Positions

Job Description

  • Conduct call audits based on predefined quality checklists and scripts .
  • Assist in the delivery of pre-designed onboarding and refresher training sessions .
  • Help in tracking agent performance and updating improvement logs .
  • Support the senior trainer by preparing training materials and quality reports .
  • Flag critical quality deviations and compliance breaches to the management .

Key Responsibility Areas

  • Meeting daily/weekly targets for the number of call audits performed .
  • Accuracy and consistency in scoring calls as per the quality guidelines .
  • Timely and accurate maintenance of all quality and training records .
  • Effective coordination and logistical support for all training programs .

Qualifications

  • Graduate / Masters in related field