196 countries | 2+ Billion Viewers
Senior Inside Sales Associate
Job Description
Conduct call audits and analyze performance across telesales teams. Design and deliver onboarding, refresher, and performance enhancement training. Provide actionable feedback and track agent improvement progress. Collaborate with management to maintain high call quality and compliance standards.
- 2 to 5 Years
- Mumbai
- Full Time
Project Manager : Junior executive
Job Description
Lead and oversee end-to-end BPO operations, including process setup and performance management. Supervise team leaders and agents to achieve daily productivity and quality targets. Establish SOPs and reporting systems for smooth execution. Coordinate with senior management for business insights and operational improvement.
- 1 to 3 Years
- Mumbai
- Full Time
Quality cum Trainer: Junior Executive
Job Description
Conduct call audits based on predefined quality checklists and scripts. Assist in the delivery of pre-designed onboarding and refresher training sessions. Help in tracking agent performance and updating improvement logs. Support the senior trainer by preparing training materials and quality reports. Flag critical quality deviations and compliance breaches to the management.
- 1 to 2 Years
- Mumbai
- Full Time
Project Manager : Senior executive
Job Description
Lead and oversee end-to-end BPO operations, including process setup and performance management. Supervise team leaders and agents to achieve daily productivity and quality targets. Establish SOPs and reporting systems for smooth execution. Coordinate with senior management for business insights and operational improvement.
- 4 to 6 Years
- Mumbai
- Full Time
Project Manager
Job Description
Lead and oversee end-to-end BPO operations, including process setup and performance management. Supervise team leaders and agents to achieve daily productivity and quality targets. Establish SOPs and reporting systems for smooth execution. Coordinate with senior management for business insights and operational improvement.
- 6 to 8 Years
- Mumbai
- Full Time
Quality cum Trainer: Senior Executive
Job Description
Conduct call audits and analyze performance across telesales teams. Design and deliver onboarding, refresher, and performance enhancement training. Provide actionable feedback and track agent improvement progress. Collaborate with management to maintain high call quality and compliance standards.
- 2 to 5 Years
- Mumbai
- Full Time
Quality cum Trainer: Manager
Job Description
Develop and own the overall Quality Assurance and Training strategy for the entire sales floor. Lead, mentor, and manage the team of trainers and quality analysts, setting their goals and performance benchmarks. Analyze quality data and performance trends to identify strategic areas for improvement and design high-impact training programs. Collaborate with senior leadership and department heads to align training initiatives with business objectives. Oversee the creation and implementation of all training content, quality scorecards, and compliance frameworks.
- 5 to 7 Years
- Mumbai
- Full Time