ORM Specialist :Junior Executive

  • 2 to 5 Years
  • Full Time
  • Mumbai
  • As per industry standard
  • Reporting HR Contact Details
  • hr@ftv.ind.in
  • Opening - 2 Positions

Job Description

  • Assist in monitoring brand mentions, reviews, and online sentiment across digital platforms using specified tools .
  • Draft professional responses to customer feedback and queries for review by the senior team .
  • Support the PR and ORM teams by gathering data and tracking mentions during crisis situations .
  • Help compile data and generate regular ORM reports .
  • Flag emerging trends, spam, or potential risks to the senior specialist for further action .

Key Responsibility Areas

  • Timeliness and accuracy in tracking reviews, mentions, and sentiment .
  • Adherence to brand guidelines in all drafted responses .
  • Efficient support and data gathering during crisis management .
  • Accuracy and on-time delivery of data for ORM reports .

Qualifications

  • Diploma/ Degree/ Masters In Related Field