Quality cum Trainer: Senior Executive

  • 2 to 5 Years
  • Full Time
  • Mumbai
  • As per industry standard
  • Reporting HR Contact Details
  • hr@ftv.ind.in
  • Opening - 1 Positions

Job Description

  • Conduct call audits and analyze performance across telesales teams .
  • Design and deliver onboarding, refresher, and performance enhancement training .
  • Provide actionable feedback and track agent improvement progress .
  • Collaborate with management to maintain high call quality and compliance standards .

Key Responsibility Areas

  • Ensure 100% adherence to quality benchmarks .
  • Deliver structured training programs and assess effectiveness .
  • Monitor improvement metrics post-training .
  • Maintain training documentation and quality dashboards .

Qualifications

  • Graduate / Masters in related field