Quality cum Trainer: Manager

Develop and own the overall Quality Assurance and Training strategy for the entire sales floor .
Lead, mentor, and manage the team of trainers and quality analysts, setting their goals and performance benchmarks .
Analyze quality data and performance trends to identify strategic areas for improvement and design high-impact training programs .
Collaborate with senior leadership and department heads to align training initiatives with business objectives .
Oversee the creation and implementation of all training content, quality scorecards, and compliance frameworks .

Measurable improvement in overall call quality, compliance, and key business metrics (e .
g .
, sales conversion, customer satisfaction) .
Successful development and implementation of a comprehensive training calendar that addresses business needs .
Effective leadership and development of a high-performing quality and training team .
Strategic value of insights and reports provided to senior management, influencing operational decisions .